1. Most furniture products (billiards tables, foosball, pockey tables) will be shipped via truck freight, not U.P.S., due to size and weight of shipment.
If your product is shipped by truck, we will let you know by e-mail when it is shipped. You will need to present to accept the delivery off of the truck. If you have questions, please contact us customerservice@ultimaterecroom.com.
2. All other smaller products are shipped via U.P.S. ground or U.S.P.S.
3. Shipping costs are often included in product price (in USA only). In the product info section of each item, we include a note that indicates whether or not shipping is included in the product price. If you're not sure, send an e-mail to customerservice@ultimaterecroom.com or call us 360-210-4383.
4. Shipping Time: If in stock, your order will be shipped within 2 -3 business days.
Business days are Monday thru Friday excluding holidays
Sports logo bar stools are custom made and usually ship within 2-3 weeks.
Contemporary bar stools will ship within 2 - 3 business days when in stock.
Orders are not shipped on weekends or holidays. After the product leaves the warehouse, Standard UPS or USPS Ground shipping times apply, which, depending on your location and the volume being handled by the carrier at the time, is from one to six business days.
We will notify you of expected shipment timing as soon as possible. If you have a question about availability, please contact us customerservice@ultimaterecroom.com. We will call or e-mail if there is a delay due to manufacture problems.
5. Freight/Truck (Non UPS or USPS) Shipments:
We want you to enjoy a pleasant shopping experience with us. To ensure that happens, it is important that you understand the shipping and delivery process. Please take a moment to read this shipping information carefully and contact us if you have any questions.
Since freight shipments are quite different than UPS, FedEx or USPS shipments, we want to make sure that our customers understand the shipping procedures to avoid surprises at the time of delivery. Therefore, soon after placing your order, you will receive an email with a copy of this shipping & delivery procedures information as well as our return policy. Please review the email and reply directly from it stating that you have read it and that you understand and agree to it. This will give us the opportunity to answer any questions you might have concerning your order and the shipping & delivery process. We will not be able to process your order until we have received a reply from you. If you have any questions, please call us at 1-360-210-4383.
Once your order has been shipped, we will attempt to contact you, usually by email, to provide you with shipping information such as the trucking company's name, phone number and your tracking number.
6. Damaged Items:
Please Note: For our customers' protection, we require that all damages be reported within 2 days of delivery. UltimateRecroom.com will file all damage claims.
Visible Damage: When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment.
**Always check the underneath of the box.** It is normal for the carton to show some wear; however, if damage did occur, do not accept the package until the delivery person has noted on the delivery receipt or freight bill the nature and extent of damage. If you are unable to fully inspect your item at the time of delivery, you MUST note on the Bill of Lading that your shipment is accepted "SUBJECT TO FURTHER INSPECTION". You and the delivery person should sign and date the delivery receipt and you should receive a copy for your records.
Notify us immediately by calling 1-360-210-4383 or e-mailing customerservice@ultimaterecroom.com and we will do everything necessary to resolve the problem in a timely manner.
If there is extensive damage to the carton, refuse the order and call us immediately at 1-360-210-4383. We will promptly replace your product(s).
Concealed Damage: If upon inspecting your order, you find damage to a product that was not seen at the time of delivery, call us immediately at 1-360-210-4383 and we will do everything necessary to repair or replace your product to factory specifications at no additional cost to you. Keep all shipping cartons for inspection. Any requests for concealed damage after 2 days of receipt of delivery will be accepted, but charges for replacement parts and shipping may be at the expense of the customer.
Do not sign freight bill until you have inspected the condition of your product order. If there are damages do not accept the order or note "damaged" or "open" on the freight bill and notify carrier of damages, and request carrier inspection. Call us or notify us by e-mail (customerservice@ultimaterecroom.com) as soon as you discover a problem, so we can help with getting replacement shipment sent ASAP.
7. Order Confirmation: When your order is placed with UltimateRecRoom, within 24 hours, you will receive a personal e-mail (in addition to the automated e-mail) from us, notifying you that your order was received. You will again be contacted when your order has been shipped.
8. Shortages: We must be notified of any shortages within 2 days after receipt of order. Failure to make such notification can negate loss claims with our manufacturers. If the shipment is not delivered to you in accordance with quantity of cartons and packages as shown on the freight bill, do not accept until shortage is noted on freight bill or delivery receipt. Inspect all packages to be sure they have not been opened. If tampering with your order/carton is suspected, notify delivery carrier so they should inspect packages as they are opened. Check contents of your package(s) against enclosed packing list carefully. Small items are often overlooked as part of packing materials. If shortages are discovered, notify us immediately by calling 1-360-210-4383 or e-mailing us customerservice@ultimaterecroom.com.
Please Note: If your order consists of multiple items (including some dartboard cabinet combos), each item may be shipped using different shipping methods, may be shipped from different locations, and may be received at different times. When checking your packages for shortages, please keep this in mind and only check them against that specific packing list, not your entire order.
