NEON SIGN WARRANTY POLICY
Neon Signs Received Broken:
Your neon sign comes with a guarantee that it will not be broken during shipping. IT IS IMPORTANT THAT YOU CHECK THE NEON SIGN UPON RECEIPT. All claims for breakage and/or damage, whether concealed or obvious, MUST be reported within 24 hours of delivery as indicated by the records of the carrier. Please call (360-210-4383) or send email to customerservice@ultimaterecroom.com to report damage and obtain instructions on how to have the carrier return the sign to us (at no charge to you). Failure by the purchaser to report any claims for breakage and/or damage within 24 hours shall cause the purchaser to waive the claims. If concealed damage is discovered, you MUST save all cartons and packaging for an inspection by the carrier. Upon receipt of the neon sign we will promptly repair it or replace it at our discretion and return it to you at our expense.
Neon Signs Under Warranty that Stop Working:
Your neon sign and transformer comes with a two year manufacturers warranty (unless specified otherwise). If your neon sign stops working while under warranty please contact UltimateRecroom by phone (360-210-4383) or email (customerservice@ultimaterecroom.com). You will be given instructions. Note that we or our manufacturers do not accept any shipments shipped freight collect.
UltimateRecroom will not accept neon signs for warranty service unless packed in the approved original or replacement packaging. End user should save original packaging material incase service become necessary.
You must send your box prepaid. Note that you will be billed for the return shipping. Warranty does not include glass breakage, except as noted above.
Neon Signs Not Under Warranty that Stop Working:
Your neon sign comes with a two year warranty (unless specified otherwise). If your neon sign is no longer under warranty, you should follow the same procedure as above except that you will be billed for the repairs and return shipping.
IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE), ARE LIMITED TO TWO YEARS (UNLESS SPECIFIED OTHERWISE) FROM THE DATE OF RECEIPT OF YOUR NEON SIGN BY YOU. ULTIMATERECROOM.COM WILL NOT PAY FOR LOSS OF TIME, LATE DELIVERY, INCONVENIENCE, LOSS OF USE OF YOUR NEON SIGN, PROPERTY DAMAGE CAUSE BY YOUR ULTIMATERECROOM NEON PRODUCT OR ITS FAILURE TO WORK OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty does not cover (i) breakage of glass tubing resulting from events outside of UltimateRecroom's and our manufacturer's control, except as provided above or (ii) defects resulting from events out of UltimateRecroom.com or our Manufacturer's control. Events outside of UltimateRecroom's or our Manufacturer's control include alterations, unauthorized repair, failure to follow instructions, misuse, fire, flood, or acts of God.
State law rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Due to the nature of the product, the are no returns or exchanges on Neon signs except as noted above.
